This Refund and Return Policy explains how returns and refunds work when you buy reloading primers and other supplies from our store.

We want you to be satisfied with your purchase. This page clearly describes what can be returned, how to start a return, and when refunds are issued so you know what to expect.

Our General Return Guidelines

Many items can be returned within a limited time if they meet certain conditions. To be eligible for a return:

  • The item must be unused and in its original packaging
  • The request must be made within the allowed return period
  • Proof of purchase (order number) is required

Please note that some products have special rules because of safety regulations.

Items That Usually Cannot Be Returned

For safety and legal reasons, the following items are generally non-returnable once shipped:

  • Primers
  • Smokeless powder
  • Opened or used components
  • Items damaged due to improper storage or handling after delivery

These products are regulated and cannot be safely restocked after they leave our facility. We recommend double-checking your order before completing the purchase.

Items That May Be Returned

Certain products may be eligible for return if they are unused and in original condition, such as:

  • Unopened brass (in original packaging)
  • Some tools or accessories (if unused and undamaged)
  • Other non-regulated items that meet our return conditions

Eligibility depends on the specific product and its condition when received back.

How to Start a Return

If you believe your item qualifies for a return, please follow these steps:

  1. Contact us through the Contact Us page within the return period
  2. Provide your order number and a clear reason for the return
  3. Wait for our response with return instructions
  4. Do not send anything back until you receive approval and shipping directions

Returns sent without prior approval may not be accepted.

Refund Process

Once we receive and inspect an approved return:

  • If the return is accepted, a refund will be issued to the original payment method
  • Refunds are usually processed within a reasonable number of business days after inspection
  • Shipping costs are generally non-refundable unless the return is due to our error

You will receive an email notification when your refund has been processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item:

  • Contact us as soon as possible with your order number and clear photos
  • We will review the issue and work with you on a fair solution
  • This may include a replacement or refund, depending on the situation

Please report these problems promptly so we can help resolve them quickly.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

  • Orders that have not yet shipped can often be cancelled
  • Once an order has shipped, it falls under the normal return process (if eligible)

Changes to This Policy

We may update this Refund and Return Policy from time to time. The current version will always be available on this page. Continued use of our website after changes means you accept the updated policy.

Questions About Returns or Refunds?

If you have any questions about returns, refunds, or your specific order, please contact us using the information on our Contact Us page. We are happy to help clarify anything.

Thank you for shopping with us. We appreciate your business and aim to handle every request fairly and clearly.

Frequently Asked Questions

Can I return primers or powder?
In most cases, no. Primers and powder are regulated items and generally cannot be returned once they have been shipped, for safety reasons.

How long do I have to request a return?
Eligible items must usually be reported within a limited time after delivery. Contact us promptly if you wish to request a return.

How do I start a return?
Contact us first with your order number and reason for the return. Do not ship anything back until you receive approval and instructions.

When will I receive my refund?
After we receive and inspect an approved return, refunds are typically processed within several business days and issued to the original payment method.

What if my order arrives damaged or incorrect?
Contact us right away with your order number and photos of the issue. We will review it and work with you on a solution.

Are shipping costs refundable?
Shipping costs are generally non-refundable unless the return is due to an error on our part.